We're on Amazon too, but prices here are better ;)
Returns & Cancelations
30 DAY RETURN POLICY
- 30 days returns policy
- All merchandise must be in its original packaging, unused, and resalable
- Always contact customer service before returning an item
- Shipping must be provided by the customer and is not refundable.
- We will refund the original purchase price minus all shipping costs to and from your location. You will be responsible for return shipping to us.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging, sealable condition and have all the original manuals, warranty cards and accessories. We don't give refunds to Gift Cards.
If your order is cancelled prior to your package being shipped by our warehouse you might be eligible to be issued a full refund. If your order is cancelled after your order is shipped it will be handled as a return.
WARRANTY
All products are covered by a 30 day warranty period, unless stated differently on the product page. Most products are covered by much longer warranties, depending on the manufacturer.
HOW TO RETURN
Send an email to sales@verdster.com with your original order number, products(s) to be returned, reason for the return and your name.
RA (Return Authorization) number will be sent to you via email with directions on returning your order. Unauthorized returns will not be accepted.
You may choose your preferred shipping method for returning product(s) directly to the distribution centre address we provide.
Please purchase insurance when shipping the item back in case. Verdster is NOT liable for lost or damaged returned items.
Email your return tracking number to sales@verdster.com so we can track the return and save this information for your own reference as proof of pickup. Once the item is received and inspected at the manufacturer’s warehouse, we will issue credit. An email confirmation will be sent once your refund has been processed.
Although we offer free shipping, please remember that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the actual cost of return shipping will be deducted from your refund. This also applies for items, that are marked with "free shipping". You will be provided with a copy of the shipping invoice as a proof for the deducted shipping cost. Please use a trackable shipping service for all returns.
Other than a return or exchange due to an error on our part, we cannot refund shipping and handling charges. Credits will be issued to the credit card used for the original purchase.
If you haven’t received a refund yet, first check your bank account again, contact your credit card company and contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@verdster.com
NEED TO EXCHANGE A PART/ ITEM?
We only replace items if they are defective or damaged. If you need to exchange anything, send us an email at sales@verdster.com
NEVER REFUSE A DELIVERY
All deliveries refused by customers will be subject to the same terms and conditions of our return policy. We want the best buying experience for our customers and we ask that you please accept the package and contact our customer service centre so we may address any concerns that you may have.